Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Warranty
Yes, everything you buy from AILIHEN has a 12 months guarantee of quality.
Step 1:
Before submitting a warranty claim, please refer to the attempt all troubleshooting suggestions by checking the user manual which we provided in the package.
Step 2:
If you are still having difficulties with your item, contact us and provide us with details of the problem.
Step 3:
We will take care of all quality related issues with a replacement, repair or refund any return shipping costs.
Bulk Order
Please contact us by email: info@ailihen.com
Other
You can contact us through our contact page! We will be happy to assist you.